Payment Policy
Last updated: 18 October 2026
This Payment Policy explains the payment methods, currency and payment process for orders placed at Monvaza through our UK storefront.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
Available payment options are displayed at checkout. The availability of accelerated checkout options, including Apple Pay and Google Pay, may depend on your device, browser, account settings and supported payment card.
Currency and Total Order Cost
Payments through our UK storefront are processed in British pounds sterling (GBP).
The total amount payable is clearly displayed at checkout before you confirm your purchase, including applicable taxes and any delivery charges.
Standard delivery to the United Kingdom is free, with no minimum order value.
Monvaza does not charge additional fees for using the payment methods listed above. If your card or payment account uses another currency, your payment provider may apply currency conversion charges or other fees under its own terms.
Payment Authorisation
Your payment is submitted for authorisation when you complete checkout. Your bank or payment provider may require an additional verification step before approving the transaction.
Payment must be successfully confirmed before your order is dispatched. If payment cannot be completed, your order will not proceed to dispatch until the payment issue has been resolved.
Secure Payment Processing
Payments are handled through the payment services integrated with our Shopify checkout.
Monvaza does not receive or store your full card number or card security code. Please never send card details, passwords or payment verification codes by email or through our contact form.
Information about the processing of personal data is available in our Privacy Policy.
Declined or Unsuccessful Payments
If your payment is declined, please check that your payment details and billing address are correct and that sufficient funds or credit are available.
Your bank or payment provider may be able to explain why a transaction was declined.
An unsuccessful payment attempt may leave a temporary pending authorisation on your account. The time required to release this authorisation is determined by your bank or payment provider.
If you are unsure whether a payment or order has been completed, contact us before attempting another purchase.
Order Confirmation
After successfully completing checkout, you will receive an order confirmation at the email address supplied with your order.
If you do not receive this email, please check your spam or junk folder and contact us if you need assistance.
Refunds
Refund eligibility and processing deadlines are set out in our Returns and Refund Policy.
Refunds are made through the original payment method unless you expressly agree to another method. For payments made using a digital wallet or Shop Pay, the refund is returned through the original payment service to the associated payment account or card.
Monvaza does not charge a refund processing fee. After we issue a refund, the time it takes to appear in your account depends on your bank or payment provider.
This Payment Policy does not affect your statutory consumer rights.
Contact
If you have questions about a payment, an unsuccessful transaction or a refund, please contact us. Include your order number where available, but do not include sensitive payment details.
Monvaza
Pützdrieschstraße 9
52477 Alsdorf
Germany
Email: support@monvaza.com
Telephone: +447441392301